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Shipping & Returns Shipping & Returns

Great Lengths of Denver website - Shipping & Returns
   
  The Shipping & Returns statement applies to the use of this Great Lengths of Denver website.  Please read thoroughly, if you do not agree with the statements herein, do not use this website.  If you do access the website, and / or place an order, you thereby agree to be bound by these statements set forth below.
   
  • Delivery: Goods will be delivered as stated in our delivery information section on the website.  The maximum period of delivery would be within 14 days, unless specifically agreed with you the customer.  We undertake to inform you of any subsequent change to the delivery time. Great Lengths of Denver reserves the right to change shipping carriers to best suit the order without jeopardizing the shipping method chosen.
  • International Shipping: The shipping charges and methods of shipment aren't the total of the costs you'll have to pay to get your package across the International border. If goods are coming across a international border, you will also have to consider, and be ready to pay, customs duties, taxes and custom brokerage fees. You the customer are entirely responsible for all these additional charges that may occur and are payable to the government or brokage service. Failure to paid these fees may result in Great Lengths of Denver charging you at a later time to cover these costs if they are returned to us as payment due. By using this site you are agreeing to allow Great Lengths of Denver (Vision 2 Reality) to charge your credit card under this curcumstance for the full amount charged to us in US dollars.
  • Return of Goods Policy: Goods can be returned for a refund (including delivery charge) if they are faulty or if the wrong item has been dispatched within 14 days after receipt of goods.
  • Shipping is the responsibility of the customer unless www.greatlengthsofdenver.com has shipped an item not ordered or an item is damaged in shipping.
  • Merchandise that has been opened may be subject to a 15% restocking fee. Note: Not all items are returnable once opened or used.
  • Merchandise that has been damaged in return shipping will not be refundable unless the packaging was provided by us.
  • If the goods have been dispatched as ordered but are unwanted, then they can be returned for a full refund (less shipping and handling fees) within 14 days after the receipt of the goods.
  • Items must be unused, still have their original packaging and labelling, and be accompanied by the original delivery note.  Nothing in these conditions affects your statutory rights as a consumer.  The card used for the purchase will be credited with the original purchase amount (less shipping and handling fees).
  • Backorders: We carry a limit selection of products, therefore, there may be times when demand is greater than supply or we are introducing a new product line and do not yet have a feel for inventory requirements.
  • If an order has an item that is not in inventory then the order will be held until the item is received or one week, whichever is shorter.  At that time the order will be sent and a new invoice may be created for the backordered items.
 
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